Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Personal details — your name, email address, and phone number when you contact us, place an order, or subscribe to our newsletter.
• Order information — details of products you purchase or enquire about, and your delivery address for physical goods.
• Payment information — we do not store your card or bank details. All payments are processed securely through Monnify, which has its own privacy policy.
• Communication records — messages you send us via our contact form, email, or WhatsApp.
• Usage data — pages visited, time spent on the site, and browser/device type. This is collected anonymously via standard web analytics.

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders (physical and digital)
• Deliver digital products to your email address after purchase
• Respond to your enquiries and customer service requests
• Send you order confirmations and delivery updates
• Send our newsletter if you have subscribed (you can unsubscribe at any time)
• Improve our website and product offerings
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Digital Product Delivery

When you purchase a digital product (eBook, course, or digital tool), we collect your email address to deliver your purchase. This email may also be used to notify you of updates to the product you purchased. You can opt out of these update notifications at any time by contacting us.

4. Cookies

Our website uses minimal cookies to:

• Remember your theme preference (light or dark mode)
• Maintain basic session functionality

We do not use tracking cookies or third-party advertising cookies. You can disable cookies in your browser settings at any time.

5. Data Security

We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. Our website uses HTTPS encryption. Payment processing is handled entirely by Monnify using industry-standard security protocols.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Third-Party Services

We use the following third-party services which may process your data according to their own privacy policies:

• Monnify — payment processing
• EmailJS — contact form delivery
• WhatsApp Business — customer communication

We encourage you to review the privacy policies of these services.

7. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your personal information
• Unsubscribe from our newsletter at any time
• Withdraw consent for us to use your data

To exercise any of these rights, contact us at hello@troviqueconcepts.online or via WhatsApp.

8. Children's Privacy

Our website and products are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us: