Refund Policy

1. Physical Products — Returns & Refunds

We accept returns on physical products within 7 days of the delivery date, provided the following conditions are met:

• The item is unused and in its original condition
• The item is in its original packaging with all accessories included
• You have proof of purchase (order confirmation or receipt)
• The item is not listed as non-returnable below

How to initiate a return:

• Contact us on WhatsApp at +234 905 417 3357 within 7 days of receiving your order
• Provide your order details and reason for return
• We will provide instructions for returning the item
• Return shipping costs are the responsibility of the customer unless the item is defective

Non-returnable items:

• Items that have been used, worn, or damaged after delivery
• Items without original packaging
• Beauty and personal care products once opened
• Items marked as "Final Sale"
• Customised or personalised products

2. Physical Products — Refund Processing

Once we receive and inspect your returned item, we will notify you of the outcome within 2 business days.

If your return is approved:

• A full refund will be issued to your original payment method
• Bank transfer refunds are processed within 3–5 business days
• You will receive confirmation once the refund has been initiated

If your return is rejected (item is damaged or does not meet return conditions), we will return the item to you and explain the reason.

3. Defective or Wrong Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with:

• A photo or video clearly showing the defect or damage
• Your order details

In such cases, we will offer a full replacement or complete refund at no additional cost to you, including return shipping.

4. Digital Products — Refund Policy

Because digital products (eBooks, courses, and digital tools) are delivered instantly and cannot be "returned" once downloaded, we generally do not offer refunds on digital purchases.

However, we will consider a refund in the following exceptional circumstances:

• You were charged but did not receive the digital product after 24 hours
• The product file is corrupted and we are unable to provide a working replacement
• You were accidentally charged twice for the same product
• The product description was materially misleading about the content

To request a digital product refund, contact us at hello@troviqueconcepts.online within 7 days of purchase with your proof of payment. We will review each case individually.

Note: Refunds will not be issued for digital products if you simply change your mind, have already downloaded and accessed the content, or claim the content did not meet personal expectations where the description was accurate.

5. Trading Services

Refund terms for procurement, import/export facilitation, supply chain management, and consulting services are individually agreed upon before work commences and are outlined in your service agreement or invoice.

Generally, service fees are non-refundable once work has commenced. Deposits may be partially refundable depending on the stage of work completed. Please review your service agreement carefully.

6. Exchanges

We offer exchanges on physical products subject to the same conditions as our returns policy. If you would like to exchange an item for a different size, colour, or product, contact us on WhatsApp and we will do our best to accommodate your request subject to availability.

7. Contact Us for Refunds

For all refund and return requests, please contact us through any of the following:

We aim to respond to all refund enquiries within 24 hours during business hours.